Refund Policy

We accept returns for account credit only. For this purpose we must receive the merchandise within 7 days from the date it was shipped to you. Items must be unused, and undamaged by you. Goods will be returned only if they are returned in their original packaging. Once the order is placed it cannot be cancelled.

We do not provide refund on any goods sold. Goods once sold can only be exchanged for replacement or a store credit if they meet our terms and conditions. Since we keep limited inventory and under such circumstances the amount paid by you can be used by you whenever you shop with us next time. All conditions applicable to return of goods shall also apply to exchange of goods.To start a return, you can contact us at  customercare@intrinsicindia.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to send your parcel back to us.

Alterations

For all alteration queries once the garment is received please contact us on customercare@intrinsicindia.com or on WhatsApp. We shall only take alterations back 7 days after the item was shipped from our workshop.

Damages and Issues

We have a quality control team who checks for any concerns regarding quality before the order is shipped to you. If you receive an item which is damaged, or if you receive the wrong item, please contact us on customercare@intrinsicindia.com  immediately. 

Exchanges

To exchange you can email us at customercare@intrinsicindia.com and opt for a return, and once the return is accepted, make a separate purchase for the new item.

Exceptions

Unfortunately, we cannot accept returns on sale items or gift cards.